Triplet Auto Repair is committed to standing behind the quality of the work we perform. This policy outlines our approach to warranties, refunds, and how we handle situations where a repair doesn't perform as expected.
Parts and Labour Warranty
All repairs performed at Triplet Auto Repair are covered by a 12-month / 20,000 km warranty (whichever comes first), covering both parts and labour. If a covered repair fails within this period under normal use, we will re-examine the work and, where warranted, repair it at no charge.
Some parts carry extended manufacturer warranties (for example, certain brake components, filters, or electrical parts). Where applicable, we will inform you of the manufacturer's warranty at the time of service.
What the Warranty Covers
- Defects in parts supplied by Triplet Auto Repair
- Workmanship errors related to the specific repair performed
- Premature failure of installed components under normal driving conditions
What the Warranty Does Not Cover
- Normal wear and tear over time
- Damage caused by accidents, misuse, or neglect after the repair
- Failure resulting from modifications made to the vehicle after the repair
- Parts supplied by the customer (we can install customer-supplied parts, but cannot warranty them)
- Consequential or incidental damages resulting from a covered repair issue
- Services performed at the explicit direction of the customer against our recommendation
Refunds for Service Work
Because automotive repair is a labour service, refunds for completed work are handled on a case-by-case basis. If you have a concern about a repair we've performed, please contact us as soon as possible so we can assess the situation.
Where we determine that work was performed incorrectly or that parts were defective, we will prioritize making it right — either by redoing the work, refunding a portion of the service cost, or both, depending on the circumstances.
We do not issue refunds for diagnostic fees when the diagnostic was performed accurately, even if the customer decides not to proceed with the recommended repair.
How to Make a Warranty Claim
To initiate a warranty claim, contact us with your original service invoice and a description of the concern:
- Phone: +1 604-556-0825
- Email: [email protected]
- In person: 2285 Lynden St, Abbotsford, BC V2T 3B8
We may ask you to bring the vehicle in for inspection before making a determination. Our goal is to resolve warranty concerns promptly and fairly.
British Columbia Consumer Protection
Customers in British Columbia have additional rights under provincial consumer protection legislation. If you believe a dispute has not been handled fairly, you may contact Consumer Protection BC for guidance.
Changes to This Policy
This policy may be updated from time to time. The terms in effect at the time of your service will apply to any warranty claims related to that service.